UConn 360 podcast (Rachael Gabriel interviewed)
Counseling Expert Strives to Support the Unemployed Amid COVID
In the wake of the COVID-19 outbreak, unemployment rates in the U.S. rose to their highest level since the Great Depression as of mid-April. Last week alone, the U.S. Department of Labor reported more than 1.4 million new unemployment claims.
Diandra J. Prescod, associate professor and program coordinator of counselor education and counseling psychology at the Neag School, is working to combat the obstacles faced by those Americans who have lost their jobs or been furloughed as a result of the pandemic. She wants them, first and foremost, to have hope.
Hope Central
Trained as a mental health counselor, Prescod has long been interested in career development and career counseling interventions. Her academic research has focused, for instance, on such areas as career development interventions for STEM undergraduate students and for women and students of color in higher education. In her most recent position at Penn State University, she was the program coordinator for the university’s career counseling program.
About a year ago, a colleague had invited Prescod to join in efforts led by Kuder, a career guidance solutions provider that offers tools and resources to people of all ages on career planning and lifelong learning, development, and achievement. Kuder seeks to support people across a wide range of ages and backgrounds – from supporting high schoolers in organizing their college application materials to making tools accessible to military veterans transitioning into the civilian workforce or the realm of higher education.
“We tend to feel more comfortable and more at ease when we feel a little bit more organized, when we can make sense of things and have some sort of a plan, and that’s what Hope Central does.”
—Diandra J. Prescod, Associate Professor
“They’re doing such great things when it comes to career guidance for people in K-12 and beyond,” says Prescod, who has since been serving on Kuder’s executive board alongside other faculty experts from across the country.
As COVID-19 took hold this spring, Prescod and fellow members of Kuder’s leadership discussed how they might be able to help the millions of individuals confronting layoffs and furloughs.
“At the time, none of us knew that much information as far as what was going on, how long this would last,” Prescod says. “But we just knew that people needed hope, and they needed some type of encouragement during this time.”
The result is a new project called Hope Central.

‘You are not what you do’
Taking a holistic approach, Prescod says, the team built a pool of resources and tools designed specifically to support people who had lost their jobs due to COVID-19. Within roughly six weeks, Hope Central was in place, offering information on where and how to file for unemployment benefits, a suite of videos for users on such topics as managing stress, connections to mental health services, and guidance on concrete steps individuals could take to gain a sense of control over their lives to the greatest extent possible. Corporations, states, and institutions of higher education are among those ensuring their employees have access to Hope Central’s services.
Many of those who now find themselves out of work, Prescod says, are unsure about their next steps. “Let’s start with making sure we’re keeping ourselves healthy and keeping our stress under control,” she says. “How can I start getting that résumé organized? What are some things that are in my control now that I can work on? I might not have control over when I’ll get back to work, but I can have control over my health, keeping myself safe, being positive, and working on my skills right now while I’m home. … We’re helping to expand that view for people so that they can get ready to really get back out there when the time is right.”
One of the videos Prescod created for Hope Central is themed “you are not what you do,” focusing on the idea that your career is not representative of your entire identity. “Especially in the States, where work is central to our lives,” she says, “we lead a lot of conversations with what we do because that’s so connected to who we are. We’re these amazing, whole individuals who are so much more than our work.”
Reflecting on our full selves, taking time to explore one’s past experience for transferable skills and learning how to build resilience against stress are all key to maintaining hope right now, according to Prescod.
“People need hope, and they need to know what their options are,” she says. “We tend to feel more comfortable and more at ease when we feel a little bit more organized, when we can make sense of things and have some sort of a plan, and that’s what Hope Central does.”
“I cannot overstate my appreciation for how Dr. Prescod has hit the ground running since we began our collaboration earlier this year,” says Phil Harrington, chairman and CEO of Kuder. “She has had a profound impact on our organization in terms of providing guidance and strategic direction in developing career planning solutions and self-care tools for individuals of all ages and life stages, across the globe. We rely on her not only as a sounding board and resource for the latest research, but for the countless ways that she contributes valuable insights and knowledge. In short, Dr. Prescod ensures that Kuder takes an inclusive approach in order to serve a much larger population of individuals than ever before, and in a meaningful and holistic way.”
‘I want people to feel heard’
Prescod and her colleagues are now looking to expand Hope Central to a new level, examining research findings in order to making the project more intentional as they plan for phase two.
“We know that COVID has disproportionately affected certain populations,” says Prescod, noting such examples as a 25% increase in domestic violence since the start of the outbreak, the disproportionate effect on unemployment numbers among Latinx populations, and race gaps in COVID-19 deaths.
Parents, meanwhile, may also be grappling with their children’s own sense of uncertainty or anxiety. Sustaining open communication, giving kids encouragement that acknowledges their talents or interests, and finding ways to expand kids’ options — for example, by introducing them to new books where they can find connections between themselves and others — can all have a positive impact, Prescod says. “With children being home a lot more, they still need to be able to engage and continue to connect with others,” she says.
“We’re paying attention to the research that is coming out and then continuing to tailor what Hope Central looks like to make sure that people can see themselves represented and heard through the content that we’re creating,” she says.
Ultimately, she and her Hope Central partners are striving to reach hundreds of thousands of people with the resources they have been developing.
“Whether you’re a person of color who’s been disproportionately affected, someone who thought they’d be retiring soon and has to rethink that, or someone feeling really alone in a situation where domestic violence is present, I want all of those individuals to feel represented,” she says. “That’s part of what we’re working on. I want people to feel heard.”
Learn more about Diandra J. Prescod’s work.
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Ph.D. Student Pauline Batista Seeks to Support Youth’s Voice

Pauline Batista (she/her/hers/ela/ella) ’16 MA, a current doctoral student in the Neag School’s Learning, Leadership, and Education Policy program, has always been passionate about education. As a teenager, in her hometown of Paraty, Brazil, Batista was enrolled in a rigorous five-year teacher training high school and held multiple paid internships.
“It was very hectic because I would leave my house at 7 in the morning and come back at 10 p.m. at night,” Batista says. “Your average 15-year-old is not dealing with all that. But for me, that was normal.”
During the summer, Batista would work for the Festa Literária Internacional de Paraty (Flip), the largest literary festival in Brazil. She served as program coordinator of FlipZona, the part of Flip dedicated to youth, including youth events as well as media and filmmaking programs. Her work at the festival inspired an early interest in filmmaking.
Earning a scholarship to Mitchell College in New London, Connecticut, Batista graduated summa cum laude with a degree in communications and a focus in video production.
“I started to think, ‘So what am I going to do next?’ I was positive that I did not want to apply for an MFA,” she says. “I started to get really critical of the relationships between what we call people from the North and people from the South.”
The Global North and Global South describe those regions of the world that have more and, respectively, less wealth and power.
Batista applied for the master’s program in Latin American studies at UConn. The program, she says, helped her build an understanding of critical theory. After completing her degree, she returned to Brazil for a year while deciding what to pursue next.
“We were in the midst of the literature festival. I go back home after all those years, after participating in this literature festival since 2002, for 14 years, every summer,” she says. “[While there,] I learned that the media program was going to be entirely cut. I was enraged.”
Batista ended up in a meeting with the secretary of education for Paraty, whom she effectively lobbied for the refunding of the program — a success Batista attributes to the critical academic background she was able to draw on to make her case.
“I was exposed to the right body of work and literature,” she says. “When I go back [to Paraty], all of a sudden the conversation shifts because I could shift the conversation.”
“To me, a Black woman born in a Third World country, ‘not caring’ has never been an option. I think we finally understand that we can only function if all social institutions are functioning. I think collective dependability is a major takeaway during this time.”
— Pauline Batista ’16 MA, Ph.D. student
Supporting Youth’s Voice
That experience, Batista says, helped her realize she ought to take the opportunity to expand her skill set even more.
“That was when I thinking, ‘Maybe I should really get a Ph.D.’ Because people like me typically don’t have a voice,” Batista says. “But if they have the right education, all of a sudden, they have a voice. All of a sudden, the door is open.”
Batista decided to enrolled as a doctoral student at the Neag School’s Department of Educational Leadership.
“That was a really important moment in my life because my skill set really came together,” she says. “Everything clicked.”
In the Ph.D. program, Batista has learned about youth-led research methodologies and participatory filmmaking projects, bridging her experience at Flip to her research. She focused her doctoral research on international organizations and Latin American education.
“The whole idea is to showcase how it is that international organizations have power over education in Latin America,” she says.
Batista conducts her research through Youth Participatory Action Research, a research model that involves collaboration and co-ownership of research work with youth. For Batista, this means co-authoring papers, co-creating filmmaking projects about local education, and organizing local events.
“We’re going to be bringing the youth together to make short films, and the youth are going to have ownership of the short films, and they can use them as they please,” she says. “If that means [they will] call attention to policymakers or send that to film festivals, they are entitled to doing that. It’s their films that we produce together.”
Batista says her work with youth is about supporting youth’s voice.
“In my work as a researcher,” she says, “I come from an understanding where youth do not have a voice unless youth have the educational skill set or the educational apparatus.”
Her doctoral advisor, Casey Cobb (he/him/his), Neag Professor of Educational Policy, reaffirms Batista’s passion.
“Pauline is passionate about issues related to educational equity, and is particularly focused on policies that promote (and inhibit) educational access to marginalized students,” he says. “I see her impacting education policy not only in Brazil, but in other Latin American countries.”
‘Collective Dependability’

In addition to her doctoral studies, Batista works as the program specialist for the African American Cultural Center (AACC) at UConn. She began there as a graduate assistant and, because of her work, was honored with the 2019 Graduate Student of the Year Award from UConn’s NAACP Youth & College Division. This past March, she was honored by the division once again, with the 2020 Faculty of the Year Award.
“When you work at a cultural center at a very large institution like UConn” she says. “You really have to be ready to do anything, from stepping in and teaching a class or being a guest lecturer to managing 34 student staff.”
Wilena Kimpson Price, Director of the AACC, comments “Pauline is a phenomenal woman. She is adept in all aspects of planning and organizing events and programs. Her technology and media skills are extraordinary.” She adds “Pauline has an extraordinary skill set and she has a work ethic and commitment to excellence that is unparalleled.”
Batista has also been doing some community organizing virtually. In June, she helped to plan and moderate a virtual town hall co-sponsored by the AACC titled “Racism and the COVID–19 Pandemic in the African American Community.”
“I feel like everyone is being ‘forced to care,’” she says in reflecting on the University community’s and the country’s response to this year’s protests against police brutality and racism. “To me, a Black woman born in a Third World country, ‘not caring’ has never been an option. I think we finally understand that we can only function if all social institutions are functioning. I think collective dependability is a major takeaway during this time.
“I can only speak for the Black experience in Brazil, where 23 Black young men die per day on average due to drug dealing and police brutality. I’ve lost students, in fact, a student who is part of one of the collectives I do research with in Brazil,” she adds. “After George Floyd, Breonna Taylor, and so many Black lives [lost] in the midst of this pandemic, along with many other race-related incidents, I feel like bigger channels of communication have been using their voices to learn more and try to help more.”
With only two more courses remaining in her doctoral program, Batista envisions herself working to further the reach and impact these emerging voices – ultimately in a career in school administration.
“I love seeking resources and helping students. That’s my passion,” she says.
Follow Batista on Instagram @pblessed.
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